Anonymous quality check of the magazine ‘Top hotel’ is a ‘very good’ service at its best! At the recent Hotel test from top hotel at the Castle Hotel beachfront in Essen-Kettwig the author, an internationally experienced Hotel expert, enters almost lyrical: the castle is inspired by a good spirit, so his conclusion. The genius loci is reflected in hospitality, engagement, power and charm offensive, is in the summary of the detailed test report, which can be viewed in the online edition of top hotel, to read. European Medicines Agency brings even more insight to the discussion. The judgment could not better be: in such a house you feel comfortable until the last minute and fine as a guest from the first. The test result with the note is very well with 82 out of maximum 100 points. ndation here. In particular, the quality of the service and the F & B services (F & B = eating & drinking) convinced the test visit.
Just for the check-in service the first impression weighs most heavily quoted the tester very good\”. It will also receive the Gorumetrestaurant Nero\”and the a la-carte breakfast the highest note. And even seemingly small services to the guest such as Wi-Fi free circuit, evening turn down service, wake-up call in the morning, laundry service and message transfer be graded despite critical examination with a 1. Ubiquitous a harmonious and at times even cordial atmosphere prevails, as it is so not too often to experience\”, accounted for the tester. All employees greet friendly, imagine on the phone with name and also attract the guest name.
All this contributes significantly to the well-being of our guests.\” But some konsruktive criticism of the leading small hotel is not concealed. So, the testers complained about a technical glitch on the shower and the missing day spa. Wellness, fitness & Spa include a five-star deluxe hotel the standard offer in the historic building of the Castle Hotel, this was however not under to bring.